The Al Bustan Palace (a Ritz Carlton-run hotel) is set in one of Oman’s most serene oceanfront location, with a beautiful sandy beach running for one kilometre. This palatial hotel is an “example of His Majesty (Sultan Qaboos’) vision”, says Bernard N. Viola, General Manager of Al Bustan Palace. “(There are) details that he himself created. He came down before the opening and put his personal touches on the landscaping, building details, atmosphere, and classical music in the lobby.” In this interview, Mr Viola also shares his views on turning Oman’s nascent tourism sector into a more established one, and how Al Bustan Palace serves as a symbol of Omani’s renowned hospitality.