Providing 24-hour support and expertise for all major elevator brands at a competitive price, JES’s service is second to none.
Established in Tokyo in 1994, Japan Elevator Service (JES) is an independent maintenance service provider for elevators. With an estimated 1.1 million elevators installed in Japan and the Building Standard Law requiring building owners to regularly maintain them, there is a big market for elevator maintenance providers. According to president and representative director CEO, Katsushi Ishida, elevator manufacturers and their affiliates control 80% of the market, whilst independent maintenance service providers like JES make up just 20% of the market.
Mr. Ishida points out that “there used to be a misconception that independent maintenance companies were cheap but low quality, so we knew that we had to do our job really well to change this perception”. Despite this misconception, the company has achieved the highest quality services, while maintaining an affordable price for its customers.
PRIME remote monitoring unit
Mr. Ishida believes that one of the factors that sets JES apart from its competitors is its remote inspection system, PRIME. PRIME enables the remote monitoring of elevators and diagnosis of their faults. The system reduces inspection time as well as allowing the company to spot faults before they occur. In the case of a fault, PRIME can diagnose the cause before technical personnel arrive on site, allowing for a smoother repair process.
JES has facilities located in Wako and Takarazuka that house, among others, a control center and a parts warehouse. Mr. Ishida highlights the advantage of these facilities as they “enable us to maintain the largest stock of genuine parts, a disciplined team of technical personnel and monitor elevators 24/7, 365 day a year to ensure a quick and quality maintenance service for our customers all over Japan.”
In terms of the future, by 2027 the company aims to have a profit margin of 20%. Mr. Ishida is optimistic about this target given the fact that building owners and building maintenance companies are starting to switch from OEMs to JES which he puts down to being the only independent maintenance service provider in Japan to establish a combination of affordable price and high quality. On top of this, modernization is growing fast with the need to replace outdated elevator systems. In such cases, Mr. Ishida explains that JES replaces OEM equipment with its own, resulting in not only attracting new customers but also locking in contracts with existing customers.
Innovation Center Kansai
Savvy past investments in technologies such as PRIME as well as a series of acquisitions that created a network that reaches every region of Japan, have enabled JES to improve productivity whilst increasing maintenance contracts. Such investments have put the company in good stead against its competitors.
Overseas JES currently operates in Indonesia, Malaysia and Vietnam, and is looking for more opportunities in Southeast Asia in the future.
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