Vision/Mission
Our goal is to become the most preferred hospitality brand—loved and respected by colleagues, guests, owners, operators, and community members. As a dynamic “lifestyle destination”, it is Grand Hyatt Tokyo’s mission to provide an abundance of extraordinary experiences, options and opportunities for our guests in a multi-cultural and luxurious atmosphere. We live by the Hyatt purpose to “care for people so they can be their best” and we continue to focus on design, offering innovative facilities and quality service for an unforgettable experience.
Business Description
Grand Hyatt Tokyo is a globally renowned luxury hotel located in the heart of Roppongi, known around the world as Tokyo’s commercial and entertainment hub. It is part of Roppongi Hills, the largest urban re-development project in Japan and a stimulating center for business, culture, fashion and leisure. The hotel consists of 387 uniquely designed guest rooms, 10 restaurants, a Grand Club Lounge, a business center, Nagomi Spa & Fitness club, and 17 multi-use event facilities. Grand Hyatt Tokyo offers a wide array of products and services, and hosts a blend of leisure and corporate travel with most of the guests coming from overseas. It is a dynamic and multi-cultural experience that still aims to reflect Japan’s culture and traditions, and the mind of omotenashi (hospitality).
Background
When the plans were put in place to build Roppongi Hills, which is considered as one of the world’s most extensive mixed-use complexes, the owners wanted to include a modern, international luxury hotel which would be able to accommodate people and businesses from around the world that came to Roppongi Hills for business and leisure purposes. With this in mind, the Grand Hyatt Tokyo was the perfect global brand for this location. Collaborating with a group of talented designers from different cultural backgrounds such as Kohn Pedersen Fox Associates, Takashi Sugimoto, and Tony Chi on the exteriors and interiors of the hotel, it successfully opened its doors on April 25, 2003.
Owned by Mori Hospitality Corporation and operated by Hyatt International – Asia Pacific Limited, the hotel is home to approximately 200 art pieces based on the theme “East meets West.”
It has been 13 years since opening, and to stay relevant and competitive with neighboring hotels and new properties, several renovations have taken place. In 2011, the executive lounge along with its technology was renovated and in 2014, the hotel rooms went through a soft renovation as well. The 2nd floor event spaces, which were renewed under the unique concept of “residence” and sophisticated design, now include a new show kitchen in one of the spaces and the latest technology is reflected throughout.
This coming autumn, a part of the 2nd and 4th floor events space will be renovated to include a kitchen and direct access to the garden. In addition, in 2017 the 1,000 square meter (10,760 square feet) 3rd floor Ball Room will be significantly renovated into a competitive product for the MICE market as well.
Products/Services
The hotel consists of 387 guest rooms, 10 restaurants, a club lounge, a business center, Nagomi Spa & Fitness club, and 17 multi-use event facilities.
Special features to note include:
Markets
Grand Hyatt Tokyo’s primary markets are:
Industry
Grand Hyatt Tokyo is positioned as a leading hotel and pioneer in the hospitality industry. Grand Hyatt hotels offer visual splendor, status recognition and extensive facilities, which leads to not only offering a place to stay, dine and wine, but a place where guests can “experience” through innovative products and services.
Location
Grand Hyatt Tokyo, 6-10-3 Roppongi, Minato-Ku, Tokyo, Japan, 106-0032
Hyatt Hotels Corporation is headquartered in Chicago, Illinois.
Competitive Advantages
Company Goals & Objectives
Our goal is to become the most preferred hospitality brand—loved and respected by colleagues, guests, owners, operators, and community members. Grand Hyatt Tokyo aims to make use of Hyatt’s global network even more by strengthening relationships and actively sharing know-how to increase business acquisition especially in the MICE sector.
We plan to accommodate more “bleasure” travellers, making use of our perfect location and quality services for both business and leisure needs.
We would like to proceed with the preparations by actively participating in global trade shows, proposing specific demands for the Olympics as an official hotel, cooperating with the local community (rather than the hotel as a stand-alone unit) including DMO Roppongi, and further deepening cooperation with the government.
At the same time, along with the evolving technology, we would like to actively promote marketing that makes use of online channels, SNS, and review sites towards the new millennial generation.
Despite being in Japan, a country with deep traditions, Tokyo generates the latest trends and cultures and it is a market where traditions, traditional cultures and new cultures co-exist. This flexibility is a wonderful thing, and we would like to position the hotel with the role of a hub for introducing the appeals of Japan under the concept of Education + Entertainment = Edutainment, where one can experience and learn more about cultures and traditions.
We would like to actively develop a high level of experience-based programs that are Grand Hyatt Tokyo-like, dynamic and sophisticated with entertaining qualities to promote the appeals of the hotel and accelerate competitiveness.
Management
Grand Hyatt Tokyo is managed by Mori Hospitality Corporation and operated by Hyatt International – Asia Pacific Limited.
Employees
669 full-time employees
Highlights
April 2003 – Grand Hyatt Tokyo opens.
September 2011 – Executive lounge “Grand Club” is renovated.
January 2013-2014 – All guest rooms are renovated.
April 2013 – 10 year anniversary.
September 2014 – 2nd floor event venues are renovated.
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