Company Database

JTB CORP.

website

http://www.jtbcorp.jp/en/

about this company

Vision/Mission

The JTB Group is active in multicultural communication business, a domain that centers on creating and encouraging human exchange and interaction. By refining the distinctive appeal of local communities in partnership with area residents and creating new demand that goes beyond travel, we are working to commercialize tourism resources.

Moving forward, we will engage in the fully-fledged development of our business model, from one that has until now considered human interactions predominantly in terms of outbound travel from Japan, to a model that is global in outlook, with a focus on Asia.

We aim to create a global brand that will provide perfect moments and happiness to all our customers around the world.

Through our global businesses, we look forward to helping achieve Japan’s goal of establishing itself as a tourism-oriented country and contributing to the development of the tourism industry.

Business Description

The JTB Group covers every aspect of travel from sales to service at the destination. Our integrated Destination Management Company network both sends off and welcomes international travelers everywhere.

With roots in countries around the world and a deep understanding and affection for the cultures of those regions, JTB employees foster cultural exchange, telling the world about the many attractions of the places in which they serve. JTB offices are vital hubs that both send off and welcome international travelers. Wherever in the world our customers are coming from or heading to, JTB is proud to handle all aspects of the travel business. With a proprietary network that spans the globe, the JTB global network is that rare group of companies that can provide all the travel services customers desire, all around the world.

Background

JTB was founded in 1912 with a mission to invite and serve the needs of visitors from overseas. As the Japanese economy expanded, demand for travel increased among the Japanese people, and JTB grew too. JTB is a leading figure in the history of the Japanese travel industry and the formation of Japan’s travel culture.

Over the years, JTB has acquired a diverse wealth of travel expertise, gathered not only by its well-informed and professional staff but also by its numerous group companies operating a wide array of business models.

Today, JTB has grown to become Asia’s No. 1 travel agent, with offices in countries and regions worldwide. Its longstanding relationships with customers and business partners have made JTB a company that people trust and look to for great results.

JTB Group celebrated its 100th anniversary in 2012, and has ushered in the next 100 years as a phase of major transformation toward a true globalization.

Products/Services

The JTB Group is a Global Destination Management Company (Global DMC) with a worldwide network of 422 offices in 107 cities in 37 countries and regions, and with approximately 26,000 employees working together.

We are expertly positioned to cater to the needs of groups and individuals for all travel requirements, from leisure to business related. Our MICE (meetings, incentives, conference & events) solutions are geared to satisfy, and will exceed both your and your customers’ expectations.

JTB Global DMC’s strengths derive from the extensive experience and successful results we have achieved so far, beginning with our Japan inbound business. Our history of inbound tourism-related services has provided us with unbeatable expertise in satisfying global travelers. With our knowledge and experience of hospitality and total management, we have developed a global network, ready to serve you and your customers with the highest quality products and services.

Markets

The world’s mobile population, be it for leisure or business is increasing steadily, a trend apparent in all the regions including Europe, Asia-Pacific and the Americas. In Asia, with its especially striking economic growth, the mobile population is expected to grow nearly 40%, primarily in Japan, China and South Korea. Of the BRICs, around 30% of growth is also expected in Brazil. The JTB Group has set these vibrant and emerging markets as its prime targets and aims to establish an overwhelming No.1 position in Asia by 2020.

Industry

JTB is one of the world’s largest travel companies. We are Asia’s leader in the global travel industry.

Travel

Travel takes many forms, whether for personal networking and sightseeing, motivational, observational, or research and educational purposes. JTB has years of experience and expertise in creating and enabling travel plans tailored for the traveling party—whether business, religious, sporting, or school and educational-related—ensuring that all involved are not only well looked after but take home valuable experiences and memories.

Events

JTB provides a total support package for events, planned according to the precise needs and aims of the client, whether company meetings or corporate or municipal events. JTB’s service includes not only venue preparation but also extends to the details of program creation and actual event management. The JTB network provides a one-stop solution for event planning and production, with cost performance efficiency and the experience of real hospitality.

Competitive Advantages

Our network spans 422 offices in 37 countries and 107 cities—a scope unprecedented by other travel companies in the world. The JTB Group is creating a world where people from different histories, cultures and customs can meet, communicate, respect and understand each other at a global level.

Company Goals & Objectives

The JTB Group is evolving and creating infinite new values beyond the conventional image of a travel agency through its global multi-cultural communication business leveraging the “power of travel” (power to stimulate communication, culture, economics, health and education).

With the multi-cultural communication business as our main business domain, we see infinite possibilities and unlimited scope of new businesses ahead for the JTB Group.

JTB Group’s mission is to bring satisfying and joyful experiences to customers through the creation of opportunities providing multicultural exchange and understanding with people, nature and history in the global environment based on 100 years of serving customers with the objective to enhance their lifestyle quality.

Management

Travel business as the main focus, and publishing, event operation, and other services, conducted by the whole JTB Group under the control of JTB Corp. as the holding company.

Number of companies constituting the JTB Group

Domestic subsidiaries: 69 entities

Overseas subsidiaries: 85 entities

Equity-method affiliates: 17 entities

Total 171 entities

Overseas establishments offering travel-related services and their regional headquarters

Employees

26,194 employees worldwide (as of 2015)

Highlights

“Perfect moments, always.”

All 26,000 of JTB Group’s employees have taken this brand slogan to heart. We are committed to continuing to draw closer to customers so that we can better excite and inspire them, and we are determined that customers will find us beside them when they are excited and fulfilled. To that end, we bring all of our energy and resources to bear on each and every moment of our interactions with customers.

We will continue to earn customers’ trust over the long term by adhering to fair business practices and creating unique, high-quality value.